CFE Online Store
CFE Store Policy
Sales
If your order is being billed or shipped to a Virginia address, you will automatically be billed the Sales Tax.
Shipping
1. Different shipping rates will apply for the following:
- Delivery outside the United States
2. United States Postal Service (USPS) is our preferred shipping carrier.
3. Connect For Education reserves the right to use alternative shipping carriers and services to ship packages for cost-effective delivery.
4. Express Shipping >> Express Shipping orders must be received by 12PM Eastern Time (Monday through Friday) in order to receive your package within 1-2 days. Sunday delivery is not available.
5. USPS First Class Mail orders are processed and shipped by the next business day, unless otherwise notified. Express Shipping orders will be processed and shipped the same day if orders are received by 12PM Eastern Time (Monday through Friday).
6. Orders placed on Saturday and Sunday are processed on the next business day except for office holidays.
7. You will receive an email confirmation once your order has shipped. Please make sure you enter your email address correctly to receive an email confirmation.
8. USPS First Class Mail will take approximately 2-4 business days for delivery. If you do not receive your order within 5 business days, please call us at 703.880.1180 x111 Monday through Friday 9AM-5PM (Eastern Time). It is the purchaser's responsibility to contact us if the package is not received.
Returns
1. Unopened items may be returned, only within 30 days of purchase, and only for unopened items. When you ship the unopened item back to us, you must get shipping insurance for the cost of the item and shipping tracking. If you ship the item without shipping insurance and tracking and the item is not received by us, you will be responsible for the cost of the item. Once we receive the item your account will be credited (shipping costs excluded). Contact orders@connect4education.com for return approval and further instructions.
2. Items that are incorrectly ordered will only be returned and/or exchanged at the expense of the customer. When shipping the item back to us, you must get shipping insurance for the cost of the item and shipping tracking. If you ship the item without shipping insurance and tracking and the item is not received by us, you will be responsible for the cost of the item.
Contact orders@connect4education.com for return approval and further instructions.
Lost or Damaged Product During Delivery
If your product is lost or damaged during delivery, please call (703) 880-1180 x111 Monday through Friday 9AM-5PM (Eastern Time).
Contact Us
For all order inquiries, please contact orders@connect4education.com or call (703) 880-1180 x111 Monday through Friday 9AM-5PM (Eastern Time).